ATTENDANCE POLICIES

• We ask all KCC families to maintain a 75% attendance rate per interim (every 4 months) to ensure meaningful progress in therapy.
• Please keep in mind as you schedule vacations that we are not able to hold spots for longer than 2 weeks.
• Children who are not feeling well should not attend sessions (see illness policy). Families will not be penalized if we are notified in a timely manner (see below).

CANCELLATION POLICIES

Please keep in mind the following if your child's session must be cancelled:

• Give us as much notice as possible but no less than 3 hours prior to your scheduled session(s).
• Sufficient notice of cancellations allows us to accommodate families who have asked for additional sessions.
• Make sure you cancel with each department and with each of your therapists.

If you do not cancel at least 3 hours before your session or your child is absent and you have not notified us (a “no show”):

• First occurrence: You will not be charged, as a courtesy and reminder to adhere to the attendance policy.
• Second occurrence: You will be charged a fee of $40 per speech/OT service. These fees are your responsibility and will not be billed to insurance.
• Third occurrence: You will be charged a fee of $40 per speech/OT service (your responsibility and not billed to insurance), and you will be removed from the schedule. If you would like your child to continue services, you will be placed back on our waitlist for a time that works better with your schedule.

We thank you for your continued support and understanding. If you have any questions, please email Diane or call 248-737-3430.

ABSENCES DUE TO ILLNESS

Please refer to our illness policy to determine when to keep your child home. There will be no charge for missed days due to documented illness.

PLANNED ABSENCES

KCC understands the importance of family time away for vacation. We require a minimum of 2 weeks’ advanced notice for any planned time away from regularly scheduled ABA therapy. We strongly recommend children do not miss more than one week of regularly scheduled ABA therapy. Several short breaks are scheduled into the calendar year.

Regular attendance and access to ABA treatment is critical for achieving maximum benefit. Children are expected to arrive on time and be present for all scheduled treatment sessions.

If attendance drops to 80% or below you will be contacted by the clinic coordinator and the building director. If missed sessions continue and/or adequate notice of absences are not being provided, families will be charged $75 per day.

Please keep in mind the following if your child's session must be cancelled:

• Please notify the KCC that your child will be out by contacting Kayla Perdue (clinic coordinator) by phone at 248-847-4060 or by email. You are welcome to cc your BCBA on your email to Kayla but the BCBA should not be your main point of contact for schedule changes, as they are not able to check email as
  regularly.
• Full-day or morning-only child: Please call to cancel no later than 7:45 AM.
• Afternoon-only child: Provide at least 3 hours’ notice (if your child's session begins at 1:00 PM, let us knowby 10:00 AM; if your child’s session begins at 12:30 PM, let us know by 9:30 AM).
• Make sure to cancel with each department and with each of your child's therapists.

If you do not cancel as detailed above, or your child is absent, and you have not notified us (a “no show”):

• First occurrence: You will not be charged, as a courtesy and a reminder to adhere to the attendance policy.
• Second occurrence: You will be charged a fee of $75 per session for ABA and $40 for speech and/or OT services per day. These fees are your responsibility, will not be billed to insurance, and will be billed to your credit card on file.
• Third occurrence: You will be charged a fee of $75 per session for ABA and $40 for speech and/or OT services per day (these fees are your responsibility, will not be billed to insurance, and will be billed to your credit card on file) and you may be removed from the schedule. If you would like your child to continue with ABA services, you may be placed on our waitlist.

Late arrival/pick up: We appreciate your effort to arrive and pick up your child on time. Arriving on time is critical to ensure treatment plans are being met as authorized and for your child to benefit to the greatest extent possible. Picking up your child on time ensures adequate time for data management and documentation at the end of a session.