It is essential that you communicate any changes that will be made to your child's policy in the new year. If the information needs to be updated, please email the following to Kaitlyn Gensman, our billing and insurance specialist:

• Contract number
• Group number
• Start date of your new insurance
• Copy of the front and back of the card (if possible)

KCC is required to have prescriptions on file for each child if we are billing insurance. You can email initial prescriptions to Chris Purgatori, drop off a paper copy at the front desk, or have your pediatrician fax it to our office at 248-737-3433.

Once we have the initial prescription, we will obtain a renewal every 120 days. If you have questions or if you’re not sure if your script is up to date, call Chris at 248-737-3430.

While we make every effort to verify your benefits, health insurance policies change frequently, and it isn’t possible for us to know every detail of every plan. It is your responsibility to be familiar with your insurance benefits. Please touch base with your insurance company, so you have a good understanding of your policy. In our experience, parents often get different (and sometimes better) information than we do as service providers.

Here are some things you'll want to verify:

• Your family’s deductible
• Any required copays
• If you need an authorization for visits
• The number of visits your child is allowed per year
• The number of visits remaining throughout the year

We suggest that parents keep track of their child's visit count. Every child's policy has different visit limits, and this helps to eliminate confusion if your benefits become exhausted during the year.

If your family has HAP CareSource, please let us know as soon as possible who your new insurance provider will be, as CareSource will be eliminated effective 1/1/2026.